privacy policy

PRIVACY POLICY

This Privacy Policy describes the policies and procedures of Custom Care Physical Therapy regarding the collection, use, and protection of your information when you use our website, communicate with us, or receive services from our practice. This Policy also explains your privacy rights and how applicable laws protect your information.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Custom Care Physical Therapy is committed to protecting the privacy and confidentiality of our patients and website users. We do not sell your personal information. We only share information with service providers and third parties as necessary to operate our business, provide services to you, comply with legal obligations, or as otherwise described in this Policy.

HIPAA NOTICE

To the extent applicable, Custom Care Physical Therapy complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable California privacy laws. Certain medical and health information may be protected under federal and state privacy regulations. Any protected health information (PHI) is maintained in accordance with applicable healthcare privacy and security requirements.

INFORMATION WE COLLECT

We collect only the information necessary to provide healthcare services, communicate with you, improve our website and services, and comply with legal obligations. This information may include:
• Name
• Address
• Phone number
• Email address
• Insurance information
• Appointment and treatment information
• Information submitted through website forms or patient intake documents

We may also automatically collect limited technical information when you visit our website, including:
• IP address
• Browser type
• Device information
• Website usage data through cookies or analytics tools

HOW WE USE YOUR INFORMATION

The information collected is used solely for legitimate business and healthcare purposes, including:
• Providing and maintaining our services
• Scheduling and confirming appointments
• Communicating regarding treatment, billing, or account information
• Responding to inquiries and requests
• Improving website functionality and user experience
• Complying with legal and regulatory obligations
• Sending practice-related updates or informational communications

Marketing or promotional communications will only be sent where permitted by law and with appropriate consent. Consent to receive SMS messages is not a condition of receiving treatment or services.

 EMAIL COMMUNICATIONS

By providing your email address, you consent to receive email communications from Custom Care Physical Therapy related to appointments, billing, care coordination, and other service-related matters.

Email is not guaranteed to be a secure or encrypted form of communication. Please do not send highly sensitive medical information by email unless specifically instructed by our office.

We take reasonable precautions to protect your information; however, email communications may not be fully secure or confidential.

You may choose not to use email for communication with our office at any time.

SMS COMMUNICATIONS DISCLOSURE

By providing your mobile phone number and opting in to receive SMS communications, you consent to receive text messages from Custom Care Physical Therapy regarding appointments, account information, practice updates, and other healthcare-related communications.

Message and data rates may apply. Message frequency may vary based on your interactions with our practice. You may reply STOP at any time to opt out of future text messages or reply HELP for additional assistance.

No mobile information, text messaging originator opt-in data, or consent information will be shared with third parties or affiliates for marketing or promotional purposes.

DISCLOSURE OF INFORMATION

Custom Care Physical Therapy does not sell or rent your personal information. We may share information only under the following limited circumstances:
• With service providers or business associates who assist in operating our practice and who are contractually obligated to protect your information
• To comply with applicable laws, regulations, subpoenas, court orders, or lawful governmental requests
• To protect the rights, safety, and security of our patients, staff, or practice
• To enforce our policies, agreements, or legal rights
• In connection with a merger, acquisition, or sale of practice assets, as permitted by law
• With your written authorization or consent

We may also use or disclose aggregated, non-identifiable information for internal business analysis and website performance monitoring.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain healthcare records as required by applicable laws and regulations.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve website performance and user experience. Cookies are small text files stored on your device that help us analyze website traffic and functionality.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly if cookies are disabled.

WEBSITE SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

CHILDREN’S PRIVACY

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children through our website without appropriate parental consent.

CALIFORNIA PRIVACY RIGHTS

California residents may have additional privacy rights under applicable California privacy laws. Individuals may request access to or correction of certain personal information, subject to applicable legal exceptions.

YOUR RIGHTS AND CHOICES

You may have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of certain information where permitted by law
• Opt out of marketing communications
• Withdraw consent for certain communications

To exercise any of these rights or if you have questions regarding this Privacy Policy, please contact us at:

Custom Care Physical Therapy

drdarlendpt@gmail.com
411 Camino Del Rio South, Suite 104
San Diego, CA 92108
619-287-4678

POLICY CHANGES

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. Any updates will be posted on this page with a revised effective date. Continued use of our website or services following any updates constitutes acceptance of the revised Policy.

Last Updated: May 2026